Client Talk TrACKS
Client Talk TrACKS
Embedded Files
Growth is the only way forward, and with growth comes discomfort. Change is not only inevitable—it’s essential. High performers anticipate and adapt to change, while low performers resist it and are left scrambling to react. To keep you ahead of the curve, we've compiled a range of talk tracks designed to spark ideas and help you deliver exceptional service to your clients, all while staying authentic to your unique style.
Standard Approach
Standard Approach
1. Front Desk: mention text link
1. Front Desk: mention text link
As part of the usual greeting, the front desk staff says:
"You should have received a text with a link. You can use that link anytime during or after your consultation to view the services discussed with your provider. When you're ready, you’ll also use it to check out."
2. provider: invite Client to follow along
2. provider: invite Client to follow along
After the initial greeting and small talk, before diving into the consultation, the provider asks:
"Did you receive a text when you checked in?"
Client: "Yes."
Provider: "Great! We're using a new consultation tool called Puurk that lets us collaborate on your treatment plan in real time. As we start discussing treatments and services, feel free to follow along on your phone."
For Alternative Scripts and methods to fit your unique style, refer here
3. Front Desk: Confirm Client payment
3. Front Desk: Confirm Client payment
Front Desk: were you able to use that link to review your treatment plan?
Client "Yes."
Front Desk: "Great, feel free to use that link to checkout. The first time you use it, you'll set up your payment info, and after that it's just a click of button to check out. Does X or Y date work best for your next visit?
Client: "Let's do with go with Y date."
Front Desk: "Great! You're all set. We'll see you next time."
For Alternative Scripts and methods to fit your unique style, refer here.
Scripts & Training
Scripts & Training
As the first point of contact, you create the atmosphere that shapes each client's experience and sets the tone for every provider in the spa.
As a service provider, you hold a unique position of trust with your clients. Your energy sets the tone, and your clients will naturally mirror it.
As a team, maintaining a consistent strategy across the board is essential. The success of the company depends on your ability to collaborate and support one another.
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