Admin oversight
Admin oversight
The success or failure of any organization begins at the top. In life and in business, we get what we tolerate. Meaningful change starts with leadership. While Puurk has the potential to transform the lives of your staff, clients, and business, it won’t achieve results without your commitment to making it a standard part of your process.
Have the med spa owner or manager personally demonstrate how to introduce Puurk during consultations. This shows staff it’s a priority and builds confidence by setting a clear example.
Create a reward system where staff earn bonuses, gift cards, or recognition for consistently offering Puurk to clients. Positive reinforcement helps create a habit.
Set up brief weekly or monthly role-playing exercises where staff practice how to naturally introduce Puurk. Include scenarios with both regular and first-time clients to increase comfort levels.
Share real-life success stories of clients who benefited from Puurk, such as those who opted for premium services thanks to the installment plan. This helps staff see its value in real terms.
Provide easy-to-understand scripts or bullet points that staff can memorize or adapt. These should be focused on how Puurk benefits the client (e.g., “This option lets you enjoy more treatments without paying everything upfront”).
Offer Puurk to staff members as a benefit for their own treatments. When they experience it firsthand, they’ll naturally advocate for it to clients.
Create a fun, competitive environment by tracking how often staff introduce Puurk. Offer prizes or recognition for top performers (e.g., “Puurk Pro of the Month”).
Start each day with a quick 5-minute meeting reminding staff of the importance of offering Puurk. Use it to share tips, stories, or shout-outs for staff who did a great job the day before.
Ask satisfied clients who used Puurk to provide feedback and testimonials. Staff who see the positive impact on clients will feel more motivated to offer it.
Emphasize that Puurk isn’t just about sales—it’s about giving clients access to services they might otherwise postpone or skip. When staff understand that they’re helping clients, they’ll feel a sense of purpose in offering it.
Here are 10 different approaches to create a consistent experience for introducing Puurk across all providers while ensuring a seamless process for both the client and the staff:
Process: When a client checks in, the front desk briefly introduces Puurk and immediately sends the SMS link to the client’s phone.
Benefit: This ensures that every client is aware of Puurk before meeting the provider, setting the stage for further explanation during the consultation.
Process: The front desk enters the client’s information in the system before they are taken back. Once the provider starts the consultation, they mention that Puurk is available and confirm that the client received the SMS link.
Benefit: Keeps the process streamlined by eliminating delays and ensures the provider simply reinforces the offer.
Process: The provider introduces Puurk during the consultation when discussing treatment options, explaining that it’s a way to break up payments. The front desk sends the SMS link at checkout.
Benefit: Builds trust since the offer comes directly from the provider, who already has an established relationship with the client.
Process: The front desk introduces Puurk during check-in and lets the client know they’ll receive an SMS link. Before ending the consultation, the provider reminds the client to check their phone for the link.
Benefit: Repetition reinforces awareness without feeling pushy, increasing the likelihood of engagement.
Process: The front desk introduces Puurk briefly during check-in but leaves the actual sending of the SMS link to the provider when they discuss treatment options.
Benefit: Allows the provider to introduce Puurk at the right moment, making it part of the consultation flow.
Process: The front desk pre-loads Puurk offers specific to the client’s upcoming treatment, and the provider uses an iPad or screen to show the available options during the consultation. The SMS link is sent afterward by the provider or the front desk.
Benefit: Visual presentation increases understanding and makes the offer more tangible.
Process: If Puurk isn’t accepted immediately, an automated SMS link is sent as a follow-up after the consultation, reminding the client about the option to pay in installments.
Benefit: Provides a second chance to close without additional staff effort.
Process: During the consultation, the provider briefly pulls up Puurk on a tablet or screen, walks the client through how it works, and sends the SMS link on the spot.
Benefit: Builds trust through a hands-on approach, making it easier for clients to understand the process.
Process: The front desk sends the SMS link before the client enters the consultation room. The provider then casually mentions it during the consultation and answers any questions.
Benefit: Ensures the client has time to think about the offer before discussing it with the provider, leading to a smoother conversation.
Process: Clients receive a digital welcome packet via SMS or email at check-in, which includes an introduction to Puurk and a link. The provider reinforces the offer during the consultation.
Benefit: Provides clients with additional context beforehand, making it feel like a natural part of the spa’s service experience.