Front Desk Talk TrACKS
Front Desk Talk TrACKS
Ask each front desk employee to reflect on which description best matches their personality:
Cheerful/Outgoing – Likes to engage clients with a friendly, upbeat tone.
Calm/Quiet – Prefers a low-pressure, straightforward approach.
Professional/No-Nonsense – Values efficiency and clarity in communication.
Empathetic/Supportive – Enjoys making clients feel cared for and comfortable.
Confident/Authoritative – Feels comfortable taking charge of conversations.
Friendly/Chatty – Loves casual, light-hearted interactions.
Detail-Oriented/Perfectionist – Focuses on accuracy and thoroughness.
Enthusiastic/Energetic – Naturally excited about sharing new things.
Easygoing/Laid-Back – Prefers a relaxed, informal style.
Inquisitive/Knowledge-Seeking – Likes to share information and invite questions.
Once you’ve identified your style, you can choose a script from the list below that matches how they naturally communicate. Ask
"Oh, we’ve got this really cool new tool providers are using in consultations! It helps show you different options all at once, so it’s super easy to see what works best for you. You should have a link we sent to your phone—it’ll take you to a waiting page with some fun quotes until your provider starts entering details!"
"Just so you’re aware, during your consultation, the provider might use a new tool that shows all your treatment options in a really clear way. You should have a link on your phone—it’ll update live once your provider begins."
"We’ve implemented a new tool providers use to give a more thorough consultation. It’s designed to make the process more streamlined and clear. You should have a link we sent to your phone where you can follow along once the provider starts entering information."
"We’ve added something new to make consultations even more helpful—it allows providers to present all the options clearly, so it’s easier to feel confident about your choices. We sent you a link to a waiting page—check your phone, and it’ll update when your provider starts adding details."
"Our providers now use a new system to make consultations more precise and personalized. You should have received a link on your phone—it’ll update in real time so you can follow along when your provider starts."
"Hey, just so you know, we’ve started using a new tool during consultations. It’s pretty cool—it helps show all your options at once so you don’t miss anything! You should have a link on your phone that we sent—it’ll update once your provider begins."
"We’ve added a new tool that providers use to make sure nothing is missed during consultations. You should have a link on your phone—we already sent it, and it’ll update live as soon as your provider begins entering details."
"Oh! You’re going to love this—we’ve got a new consultation tool that makes it so easy to see all your options side-by-side. You should have a link on your phone that we sent—it’ll show you some fun quotes until your provider starts, then you’ll be able to follow along live!"
"Hey, just a heads-up—the provider might use a new tool during your consultation. You should have a link on your phone—we already sent it, and it’ll update live when they start entering your services."
"By the way, our providers have started using a new tool that helps give a more complete picture during consultations. You should have a link on your phone that we sent—feel free to check it out, and it’ll update live once your provider begins."
How do you want to be remembered? If your pay relied on client ratings of their call with you, what score would you earn?
The truth is, the better you master call-ins, the more indispensable you become. Every job matters—especially yours. Even the best provider can only succeed if you keep clients from turning to the next Google listing.
This training is designed to make you invaluable to your employer. Become indispensable.